Turn feedback into foresight—at scale
Our AI-native platform helps enterprises connect customer signals to business outcomes—centralizing feedback, synthesizing insights, and powering decisions at scale. All with security built in.
Connecting the world’s greatest companies to their customers
Intelligent decisions, made faster
Make sense of thousands of complex data points in just moments—not months—with automated customer intelligence.
2.3x
See more than double the return on your Dovetail investment, with payback in under six months.
30hrs
Reclaim almost a full workweek with AI-powered analysis and centralized access to feedback.
30%
Continuous, always on intelligence shortens development cycles and unlocks bandwidth across roles.
66%
Move from discovery to delivery faster—without sacrificing quality.
2.3x
See more than double the return on your Dovetail investment, with payback in under six months.
30hrs
Reclaim almost a full workweek with AI-powered analysis and centralized access to feedback.
30%
Continuous, always on intelligence shortens development cycles and unlocks bandwidth across roles.
66%
Move from discovery to delivery faster—without sacrificing quality.
Save time, reduce risk, and build what moves the needle.
Intelligence that pays off across the product lifecycle.
Want to see the full ROI of Dovetail?
Download the Forrester Total Economic Impact™ Study ↘Connected to your enterprise stack
Enrich and activate customer intelligence where decisions happen.
CRM integrations
Sync Salesforce, HubSpot, and other sources with Dovetail to centralize the voice of your customer—from calls, surveys, interviews, and more.
APIs & MCP server
Build custom workflows with open APIs, or use Dovetail’s Model Context Protocol (MCP Server) for scalable, secure data exchange.
SSO & admin controls
Manage roles, permissions, and authentication at scale—built for compliance, governance, and IT peace of mind.
Security, compliance, and control—by design
Customer trust starts with responsible data practices
Data residency & retention
Control where data is stored and how long it’s retained to align with policies, regulatory requirements, and regional standards.
Granular access controls
Define precise access rules across teams and roles to reduce risk, protect sensitive data and support internal governance.
SOC 2 Type II certified
Our report confirms that our security policies and controls consistently comply with the highest industry standards.
PII redaction & audit logs
Remove sensitive customer data and retain a full record of user actions to meet privacy, compliance, and governance obligations.
ISO/IEC 42001:2023
Dovetail is certified for the first global AI management standard, demonstrating our commitment to secure and ethical practices.
HIPAA
Dovetail’s HIPAA certification demonstrates our commitment to protecting the privacy and security of sensitive health information.
How customer insights drive and inspire Breville’s product innovation
Breville's iconic brand, built over decades, hinges on deep customer understanding. The global brand uses Dovetail to ensure every product aligns with user needs, driving brand loyalty and market leadership.
Atlassian champions their customer at a global scale with Dovetail
Global software giant, Atlassian, renowned for empowering teams with tools like Jira and Confluence, knows that meaningful innovation comes from truly understanding their customers.
How Itaú Unibanco delivers better banking experiences, faster with Dovetail
Since 2022, Brazil's largest bank has partnered with Dovetail, embracing an innovative approach to transform customer intelligence into award-winning banking products and experiences.
Resources for enterprise
Everything you need to assess Dovetail for your organization.
Dovetail platform overview
Discover how enterprise teams use Dovetail to centralize feedback, analyze faster with AI, and drive measurable business impact—all while scaling securely.
Buyers guide
A complete guide to designing and scaling a Voice of the Customer program—from tools and metrics to best practices and real-world case studies.
ROI report
Explore new data on how centralizing customer insights with AI improves speed, reduces risk, and boosts product outcomes—featuring survey stats and enterprise use cases.
API Docs ↗
Learn how to build API integrations with Dovetail through our guides and references.
