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How does your product team decide what to build next?

Let your customer lead the way. Dovetail makes sense of customer feedback so you make better product decisions.

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Ellen Bullock

Users report unexpectedly high data usage, especially during streaming sessions.

09:46AM24 Sep, 2024

Safia Wiley

Users find it hard to navigate from the home page to relevant playlists in the app.

11:32AM9 Mar, 2024

Rufus Miller

It would be great to have a sleep timer feature, especially for bedtime listening.

15:03PM13 May, 2024

Maisey Barber

I need better filters to find the songs or artists I’m looking for.

4:46PM15 Feb, 2024

Jakob Mcclure

It would be really great if there was a way to group all of my favourite songs and make it easy to share with my friends.

2:06PM24 Nov, 2024

Aled Hernandez

Users expect consistent access to high-quality audio streaming, but it's often unavailable.

13:30PM3 Oct, 2024

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What are the topTop user pain points?

Generating a summary

‌

Summary of 32 results

across 8 projects

The music app disappoints users with confusing UI, poor personalized reccomendations, limited accessibility options, and a lack of engagement features. It’s difficult for users to navigate through the app, find relevant music and artists, adjust fonts and screen options, and share content with friends.

Playlists Discovery

Interview with Iris

When I first started using the app it was so to navigate pages on my phone because the buttons were unclear and confusing.

Recommendations Feedback

Users feel frustrated with the lack of personalization for song recommendations

Playlists Discovery

Unintuitive user interface is leading to confusion and hindering navigation

Recommendations Feedback

Interview with Emily

I don’t know how the algorithm works but the recommendation that the app gives me are a bit random. It'd be great if they were more aligned to my taste.

Playlists Discovery

Interview with Rob

It would be awesome to see more community-oriented playlists or even integration with social media platforms.

Accessibility Research

Poor accessibility features is causing frustration for users who are visually impaired

Playlists Discovery

Users want to feel connected with more community-oriented features

Accessibility Research

Interview with Pat

My partner and I have poor eyesight and find it hard to use the app without customizable font sizes and contrast options.

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Roy Olende

Head of UX Research

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Usability testMaze Report

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Inside 2022: Analyzing the trends.pptx

The state of UX in 2023.pdf

Reward Machines: Exploiting...Learning.doc

2024 pitch: AI-powered lyric generatorFeb 8, 2024

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Emily

0:11

Interview with Emily

The only issue I’ve had is that sometimes when I’m downloading and accessing music offline I run into difficulties, which can be pretty annoying when I’m not somewhere with signal or using wifi.

Interview with Emily

Interview with Cindy

I wish there was a way to discuss music with other users within the app. It would be cool to see what other people are listening to and discover new music through community interactions.

Interview with Rob

The offline mode is a lifesaver for me during flights, but it’s frustrating when I can’t access my downloaded playlists because the app keeps asking me to log in again, even though I already am.

Interview with Andy

I have a friend who is colorblind and struggles to distinguish between certain elements in the app. Adding color contrast options would make the app more accessible to users with different visual abilities.

Interview with Megan

I’ve had issues accessing my offline content when I don’t have an internet connection. It defeats the purpose of having an offline mode if I can’t listen to my downloaded songs when I need them.

Interview with Patrick

I wish there were more interactive features in the app to connect with fellow music lovers. It would be awesome to join discussion groups or even attend virtual concerts through the platform.

Interview with Josie

It would be great to have a feature where I can create and share playlists with friends. Right now, I feel like I’m missing out on the social aspect of music.

Interview with Jason

While the app looks sleek, it’s not very intuitive. I often find myself getting lost when trying to navigate between my playlists and favorite artists.

Interview with Bec

I rely on the offline mode for listening to music during my commute, but it’s so unreliable. Sometimes songs won’t download properly, and other times they disappear from my offline library.

Interview with Thomas

I appreciate the offline mode feature, but it would be great if I could queue up songs to download in advance, especially when I know I’ll be in an area with limited connectivity. It would save me the hassle of manually selecting and downloading each song individually.

Interview with James

I often travel to areas with spotty internet connection, so having a reliable offline mode is important. However, I’ve noticed that sometimes the app fails to recognize the songs I’ve downloaded, leaving me stranded without any music to listen to.

Interview with Nadine

The app’s design feels cluttered and overwhelming. It’s hard to find what I’m looking for amidst all the menus.

Accessing music offline is difficult

/ 💡 insights report

Insights report

Improving the offline mode performance and making it more seamless is essential to our users’ experience.

Accessing music offline is difficult

Users highly value the offline mode feature of the music app, relying on it during various scenarios such as flights, commutes, and travels to areas with poor internet connectivity. Difficulties arise when downloading and...

Insight • Music app research

“To be able to see a user’s face, hear their voice, and sense their emotion when they’re talking—is incomparable.”

Becky White

Design Researcher

Channels beta

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