The Customer Context Layer that turns every sales call, support ticket, and user interview into context for agents, each linked to underlying evidence and revenue impact.
Feed the the facts machine
Build yourcustomercontextlayer
From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record.
Connect 30+ sources, including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, and G2 reviews, so your teams and agents work from every customer conversation, not just the ones in their own tools.
Explore integrationsTurn every customer interaction into context
Connect 30+ sources, including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, and G2 reviews, so your teams and agents work from every customer conversation, not just the ones in their own tools.
Explore integrationsStop paying to process the same data twice
Dovetail runs pre-inference once across calls, tickets, surveys, and interviews, so every team and agent starts from context that’s already processed, cited, and ready for the next prompt.
Explore Dovetail AIBring customer context into your AI tools
Use Model Context Protocol (MCP) to connect Dovetail to Claude, Cursor, ChatGPT, Copilot, Slack, and Teams. Equip your whole organization with real customer evidence, without switching tools.
Explore MCP connectorsIntegrate Dovetail into your existing stack
Use the Dovetail API and CLI to build custom integrations and connectors. Sync customer feedback across databases, internal systems, and homegrown apps to establish your context infrastructure.
Explore API and CLI“For us, the value of Dovetail is efficiency. And with the AI features, it means we can extract more value from the existing customer data that we already have. It’s very powerful and has changed the way we work.”
Renato Leite
Head of Research Ops, Itaú Unibanco
30hrs
Weekly time saved per user
A full workweek back, every week. Powered by AI analysis.
Download the Forrester Total Economic Impact™ Study
Turn raw data into rich context
Dovetail’s multimodal engine automatically turns millions of pieces of raw feedback, from text and documents to audio and video, into structured customer context ready for your next prompt.
Multimodal data processing
Indexation
Every piece of feedback is indexed the moment it lands, ready for keyword and semantic search across your workspace.
Classification
Feedback is sorted into themes, topics, and sentiment automatically, using the structure your team defines.
Synthesis
Patterns across thousands of conversations come together into clear themes and summaries you can act on.
Embedding
Content is turned into vector embeddings, so AI can find related feedback by meaning, not just keywords.
Enrichment
Feedback is enriched with customer and account data, so every insight carries the context of who said it.
Redaction
Dovetail automatically finds personal and confidential information based on your own instructions, then blurs or deletes it.
Transcription
Every call, interview, and video is transcribed automatically, with each line linked back to the moment it was said.
Translation
Dovetail automatically translates transcripts into another language using the latest LLM translation models.
Diarization
Speakers are detected and separated in every recording, so you always know who said what.
OCR
Text in images, screenshots, and scanned documents is extracted and made searchable with the rest of your feedback.
Put the customer
in every prompt
Keep customer insights at the center of decisions and coding prompts. Test ideas against a Digital Twin, get cited answers with Agents, and bring context into coding tools.
Build a portfolio of evergreen Digital Twins to bring your customers, personas, archetypes, or market segments to life based on real underlying data and enable your team to run ultra fast interviews and usability tests.
Explore Digital TwinsSimulate customers and market segments
Build a portfolio of evergreen Digital Twins to bring your customers, personas, archetypes, or market segments to life based on real underlying data and enable your team to run ultra fast interviews and usability tests.
Explore Digital TwinsBring customer evidence into every build
Agents automatically spot and rank customer needs, assemble supporting evidence, draft product requirements, and route work to tools like Jira, Linear, Claude, and Cursor.
Explore ChannelsAlign your whole team with your customers
Ask an Agent anything and get cited responses drawn from your customers’ feedback. Synthesize data from multiple tools by connecting Dovetail Agents to Figma, Salesforce, Atlassian, Hex, and more.
Explore ChatAutomate entire workflows
Build Agents to automate recurring business processes like stakeholder updates, monthly reports, and customer follow-ups. Design and deploy them with instructions, skills, tools, and external MCP connectors.
Explore Agents“Every time a stakeholder does a search and finds something interesting from our repository—that kind of smile or that look of surprise or that wow moment, that realization that customer insights are actually important. That’s how I measure the ROI of Dovetail.”
Kevonte Mitchell
Staff UX Researcher, Okta
66%
Faster shipping
Faster from discovery to delivery—without sacrificing quality.
Download the Forrester Total Economic Impact™ Study
Make your software
self improving
Compress the time between customer feedback and shipped code. Dovetail Agents monitor feedback, draft requirements docs, and send work to Jira, Linear, Claude, or Cursor via MCP.
01Stack ranked ideas
Automate customer feedback synthesis with Channels. Turn related feedback into evidence-backed ideas, see the accounts behind each one, and rank them by customer and business impact.
01Stack ranked ideas
Automate customer feedback synthesis with Channels. Turn related feedback into evidence-backed ideas, see the accounts behind each one, and rank them by customer and business impact.
02Faster customer discovery
Speed up customer discovery and user research. Equip your teams with end-to-end AI automation and guardrails across transcription, summarization, classification, synthesis, and reporting.
03Synthesized into context
Turn voice of customer trends and user research projects into product requirements, executive summaries, strategy docs, and enablement content, with the evidence always attached.
04Hand off to coding agents
Send feature requests, bug reports, and usability issues directly to Claude Code or Cursor. Once the fix ships, new feedback flows back into Dovetail and the loop starts again.
05Close the loop with customers
Use Agents to automate follow-ups with everyone who shared feedback. Your team closes the loop without writing replies by hand, so customers know their input counts and stay engaged.
Governcustomer
context at scale
Scale agent adoption without compromising on security and compliance. Set up reusable skills, and control access down to individual users. Automate redaction to protect PII, and give admins a full audit log, token spend tracking, and a kill switch.
Multiplayer AI
Bring every team into the same workspace. Share Dovetail Agents, skills, and outputs so AI work compounds instead of disappearing into silos.
Built-in privacy
Redact names, faces, and voices automatically. Set custom retention periods, and choose the US, Europe, or Australia for hosting and inference.
Shared standards
Set AI guardrails once with workspace context docs. Reuse global skills, templates, fields, and tags across every team.
Predictable token usage
Roll out Dovetail Agents and Digital Twins to every team. Track token usage and decide whether to allow monthly overages.
Granular permissions
Control who sees what, down to the individual. Sign in with enterprise SSO and automate provisioning with SCIM.
Enterprise-grade security
Certified for SOC 2 Type II, ISO 27001, and ISO 42001. GDPR compliant, with HIPAA add-on for enterprise customers.
In their words, not ours
See all stories
How Itaú Unibanco delivers better banking experiences with Dovetail
How Atlassian turns customer signals into confident product decisions
Dovetail helps Canva turn millions of design moments into product decisions
How customer insights drive and inspire Breville’s product innovation
How CNH builds better agricultural machinery, 50% faster with Dovetail
Unlocking the AI edge for hiring the best talent with SmartRecruiters and Dovetail
How Itaú Unibanco delivers better banking experiences with Dovetail
How Atlassian turns customer signals into confident product decisions
Dovetail helps Canva turn millions of design moments into product decisions
How customer insights drive and inspire Breville’s product innovation
How CNH builds better agricultural machinery, 50% faster with Dovetail
Unlocking the AI edge for hiring the best talent with SmartRecruiters and Dovetail
The
never
guess